How we collect, use, and protect your information when you contact us or visit our shop.
Effective Date: May 19, 2026
New NP Electronics ("we", "us", or "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect only the information you give us directly. Specifically:
Contact information — your name, phone number, and address when you place an inquiry via our website form, WhatsApp, or in-shop visit.
Order details — products you've expressed interest in or purchased, delivery address, and payment method (for invoicing).
Communication history — WhatsApp messages, phone calls, and emails you send us.
Website analytics — anonymous data about pages visited, devices used, and traffic sources (we may use Google Analytics).
2. How We Use Your Information
We use your information only for the following purposes:
Responding to your inquiries and providing customer service
Processing your orders and arranging delivery
Sending you order updates (delivery date, warranty reminders)
Providing warranty support and after-sales service
Sending you festive offers — only if you've opted in via WhatsApp subscription
Improving our website and product range based on aggregate analytics
3. What We Don't Do
We do not:
Sell your personal information to anyone
Share your contact details with third parties for marketing
Send you unsolicited promotional messages
Store your payment card numbers (we use eSewa / IME Pay / direct bank, which handle their own security)
4. Sharing Your Information
We may share limited information with:
Authorised distributors (LG, Samsung, Sensei, etc.) — only when needed to process a warranty claim on your behalf
Delivery partners — only your delivery address and phone number, only for that specific delivery
EMI financing partners — only when you've applied for EMI and consented in writing
Government authorities — only when legally required (court order, tax compliance, etc.)
5. Cookies and Website Analytics
Our website uses minimal cookies — primarily to remember your language preference (English / Nepali) and to track aggregated website traffic via Google Analytics. We do not use advertising cookies or share data with ad networks.
You can clear cookies from your browser settings at any time without affecting your ability to shop with us.
6. Data Security
We take reasonable steps to protect your information:
WhatsApp messages are end-to-end encrypted
Our website uses HTTPS (encrypted connection)
Physical records are kept in a locked area of the shop
Only the owner and authorised staff have access to customer data
7. Your Rights
You have the right to:
Ask what personal information we hold about you
Request correction of any inaccurate information
Request deletion of your information (subject to legal record-keeping requirements, e.g., tax invoices)
Opt out of marketing messages at any time by replying "STOP" on WhatsApp
To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy occasionally. The "Effective Date" at the top will be updated and significant changes will be communicated via our WhatsApp channel and website notice.
10. Contact Us
For any privacy-related questions or requests, contact:
